FAQ

ONLINE ORDERS

When will you ship my order?

In 1-3 business days. Wholesale orders ship in 1-2 weeks.

How long does shipping take?

3-5 business days for items shipping within the United States. 1-2 weeks for international orders. Please note that international buyers are responsible for any customs or import taxes that may apply. We are not responsible for delays due to customs.

Can you customize my card?

Unfortunately, due to our production methods we cannot add to or change any products. 

How do you print your items?

We work with several printing companies across the United States for various products. All of our cards are digitally printed using quality heavy-weight matte white paper so it feels really good in your hands.

Do you charge sales tax?

We are required to charge 8.25% sales tax to all orders placed in Texas. Orders placed outside of Texas will not be charged sales tax.

Do you accept refunds or exchanges?

Unused and unopened items can be returned for a refund within 30 days of receipt. Items will be refunded once we receive the item. Shipping costs, however, are non-refundable. Items that arrive damaged will be replaced at no cost. Open items cannot be returned.

 

BEHIND THE SCENES

What tools do you use?

ANALOG: Most of my designs begin with pencil and paper. I love simple/cheap mechanical pencils because they have a fine stroke with light grip and have really great erasers. I absolutely love my Canson Mix Media sketchbooks because they have an amazing grip for both pencil and paper (I’m all about that grip) along with a perforated edge so I can tear pages out for scanning. I typically use Sakura Micron 01 / 03 / 05 pens to do my final inking, but depending on the piece I might use a brush pen like the Pentel Sign Pen or even a Sharpie.

DIGITAL: I do all of my digital design work on a Lenovo laptop and Adobe Illustrator, InDesign and Photoshop. I intermingle Photoshop, Illustrator and InDesign for all of my designs. I use a 6×8 Wacom tablet for digital lettering, illustration and for cleaning up inked sketches. I do lots of scanning with a basic Canon MG6220 scanner/printer.

For a long time I used out-of-date design software - and you know what? It did the job just fine! If you are just getting started and can get your hands on something older, you can make it work for you. I promise.

How did you start your business?

It’s kind of a long story. There were a lot of years spent trying to figure out what I wanted to do. Several degrees were earned, several careers were explored. To sum it up, after a good bit of time spent floundering (at least that’s what it felt like) God opened the door so that I could follow my gut and venture into graphic design. So, I worked full-time in a job that I dreaded every single morning while also going to design school full-time. It was tough, but...man, SO worth it. During and after earning my degree in Graphic Communications I was hired as an in-house designer where I worked until getting married and moving out of state. That was when Kat French Design began as a freelance design business offering print and identity design to small companies and non-profit organizations.

After 5 years (and 1 toddler later) in freelance I needed to shift the direction of my business to stay flexible for my family and my son who started giving up his naps (ugh). I felt ready to begin designing products from a more personal viewpoint and that fueled me to open my Etsy shop in the fall of 2014. Within a year I began focusing on greeting card and other paper goods design.

In retrospect, it seems like I should have figured it out sooner since I had loved art since childhood and had made my own cards for years, but if it hadn’t been for all of those rough years trying to figure out my path and then working to hone my skills while serving other clients, I don’t think I would have the perspective that I do now. I can’t imagine it going another way and now I look forward to the future of my little business.

What's your studio setup?

My husband and I share a studio space, so half of it is guitars and his gear and the other half is my desk, a small Ikea cubby bookshelf for my inventory and a closet crammed full of packing supplies. I really need more space and have a dream inventory/shipping station/storage solution all drawn up in my head, but I have yet to pull the trigger and hire someone to build it for me. My team and I package our products at a large table in our dining room. Nothing fancy, but someday soon I hope to expand on that, too.

Dogs or Cats?

Dogs. Big ones.